Self-Service Documentation
Filter verified setup procedures, playback diagnostics, and technical explainers instantaneously without creating duplicate search result URLs.
Troubleshooting · Playback & Network
Live IPTV buffering is almost always caused by local Wi-Fi packet loss, DNS resolution stalls, or competing household downloads rather than raw headline internet speed. Switching from 2.4 GHz Wi-Fi to 5 GHz or wired Ethernet and verifying sustained throughput above 25 Mbps for 4K resolves most stalls.
Troubleshooting · Guide & Metadata
When your Electronic Program Guide shows incorrect program times or blank listings, check your streaming device system clock and timezone first, then clear the local guide cache so the app pulls a fresh XMLTV schedule.
Troubleshooting · Audio & Sync
Lip-sync drift happens when your television takes longer to process 4K/HDR frames than your soundbar or AV receiver takes to decode audio. Enable HDMI eARC/ARC audio bypass (pass-through) or configure your streaming device Match Frame Rate and AV sync delay.
Troubleshooting · Account & Access
Stream limit errors occur when the number of active playback sessions exceeds your plan allowance, or when an abruptly closed app has not yet released its session heartbeat. Close unused apps on other household screens and retry within 60 seconds.
Setup Guide · 6 min setup
To set up AgoraStream on Apple TV 4K, update to tvOS 16 or newer, verify a wired Ethernet or 5 GHz Wi-Fi connection above 25 Mbps, install the verified AgoraStream app from the tvOS App Store, and pair your account using the on-screen 6-character activation code.
Setup Guide · 4 min setup
Set your Apple TV 4K base format to 4K SDR 60Hz and enable both Match Dynamic Range and Match Frame Rate. This keeps menus color-accurate in SDR while switching seamlessly to HDR10, HLG, or 50Hz/25fps only when a stream requires it.
Setup Guide · 7 min setup
Connect NVIDIA Shield TV via Gigabit Ethernet, update Shield Experience to Android TV 11+, configure surround audio output to match your receiver or TV, and install AgoraStream from the Google Play Store.
Setup Guide · 6 min setup
Update your LG TV to the latest webOS 6.0+ firmware, connect to a 5 GHz Wi-Fi network for higher-than-100Mbps burst bandwidth (or Ethernet for stability), free background memory by toggling Quick Start+ off if needed, and install AgoraStream via the LG Content Store.
Setup Guide · 5 min setup
Power the Fire TV Stick 4K Max using its included wall adapter (never a TV USB port), attach the HDMI extender to prevent Wi-Fi shielding, verify at least 1.5 GB free storage, and install AgoraStream from the Amazon Appstore.
Knowledge Base · IPTV Fundamentals
Licensed IPTV (Internet Protocol Television) delivers live television channels and on-demand programming over managed IP networks and broadband internet with authorized broadcast rights, using adaptive streaming protocols such as HLS or MPEG-DASH and standard DRM protection.
Knowledge Base · Streaming Quality
HLS (HTTP Live Streaming) and MPEG-DASH split live broadcasts into short 2-to-6-second segments encoded at multiple bitrates. Your streaming device measures download throughput after each segment and seamlessly shifts resolution up or down to avoid rebuffering.
Knowledge Base · Home Networking
Budget 15 Mbps per concurrent 1080p stream and 25 to 35 Mbps per concurrent 4K HEVC stream, plus 30% headroom for background household traffic. Prioritize wired Gigabit Ethernet or unobstructed 5 GHz / 6 GHz Wi-Fi over legacy 2.4 GHz connections.
Knowledge Base · Guide Standards
An Electronic Program Guide (EPG) maps channel IDs to timestamped program metadata—titles, episode descriptions, ratings, and UTC start/stop windows—commonly exchanged via XMLTV or JSON schedules so your TV displays accurate local listings.