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AgoraStream

Guide & Metadata · Diagnostic Guide

Electronic Program Guide (EPG) Missing or Out of Sync

Quick Diagnosis

When your Electronic Program Guide shows incorrect program times or blank listings, check your streaming device system clock and timezone first, then clear the local guide cache so the app pulls a fresh XMLTV schedule.

Written by Elena Vance (Lead Streaming Systems Editor)Reviewed by Nadia Okafor1 technical sources cited

Observed Symptoms

  • Program titles are shifted forward or backward by 1 or more hours.
  • Channel grid displays "No information available" across multiple stations.
  • Schedule stops updating past midnight.

Common Root Causes

  • Device timezone or Daylight Saving Time set manually instead of automatic network time.
  • Device low-storage condition preventing XMLTV schedule file write.
  • Extended sleep mode suspending background schedule refresh.

Step-by-Step Resolution Procedure

  1. Step 01

    Set device date, time, and timezone to Automatic

    Open system settings on your Apple TV, Shield TV, Fire TV, or Smart TV and enable automatic network time synchronization.

  2. Step 02

    Verify available storage headroom

    Confirm at least 1 GB of free internal storage remains on streaming sticks and smart TVs so the local guide index can write cleanly.

  3. Step 03

    Trigger a manual guide refresh

    Force-close and reopen the streaming app (or use Refresh Guide inside App Settings) while connected to the internet.

Affected Device Guides

What to Include When Contacting Support

  • Confirm device timezone setting matches your current region.
  • Note which channels or time blocks appear blank.
Contact Support

Frequently Asked Questions

How far ahead does the program guide populate?
Standard Electronic Program Guide feeds typically populate up to 7 days forward, depending on broadcaster metadata delivery.

Technical References